Communication Skills

Communication Skills

Communication skills are amongst the most important skills required in the 21st-century workplace. Take a look at our training courses below to learn about the communications skills training options available from STC. Or get in touch to discuss a custom training course to suit your business needs.

Personal Effectiveness & Assertiveness

About

Managers are required to operate within a continual flow of interactions with a whole range of colleagues at all levels as well as external customers and suppliers. Each of these interactions will either help to build on the managers’ success and positive reputation or contribute to diminishing them.

Training

This course demonstrates that assertive management is a fundamental and essential communication skill, enabling a positive and effective response to any type of situation – however negative or unexpected. Delegates will benefit from an in-depth study of assertion and its many positive outcomes when put into practice on a daily basis.

Attendees

Managers and supervisors at all levels, salespeople, buyers, training staff, senior secretaries, administrators, account personnel and any managers who need to develop positive assertiveness skills to enhance their day-to-day effectiveness.

Facilitation Skills

About

Companies have tough decisions to make. What should our strategy be, how can we maximise opportunity without maximising risk, what changes do we need and how should we implement them; and more.

Training

 This training course will teach the skills to grasps issues quickly and build the credibility and confidence that will allow attendees to facilitate these important company decisions. Delegates will learn to lead the group securely through the process to reach an agreement and a way forwards.

Attendees

This training course is suited to a variety of roles within an organisation where facilitation is key.

Negotiation for Results

About

In today’s business world, everyone needs to develop the skills and techniques of successful negotiation. Expertise in negotiation is an extremely powerful tool – not only when dealing with suppliers or buyers, but also in everyday discussion with your own staff, colleagues and senior management.

Training

Delegates will learn the art of conducting themselves positively in a range of negotiation situations, including day-to-day issues as well as major decision-making situations. Buyers will be able to secure more profitable deals, and sellers will learn how to increase sales revenue.

Attendees

This course will benefit all staff members whether they are responsible for buying a new printer or handling a company merger.

Influencing Skills

About

Increasingly staff at all levels are within a business are required to influence the thoughts and decisions of others as part of a positive culture of change and development to ensure the continued success of the company.

Training

As a result of this course, delegates will develop a highly effective understanding of modern influencing techniques and approaches and will achieve significant results through their day-to-day use.

Attendees

Although delegates of this course come from a wide range of roles we have found that highly-qualified and experienced technical specialist often benefit the most when given the opportunity to develop their communication skills to the fullest.

Making Presentations Effective

About

Our presentations skills training is one of the jewels in our crown. Our highly experienced trainers tailor cutting edge techniques from a range of sources including professional acting methods, body language studies, psychological investigation, and sales techniques.

Training

The end result of our training is a truly professional presenter – able to maintain audience interest, enhance the clarity of their message, and take personal enjoyment in the rewards of giving a successful presentation.

Attendees

This training is suitable for a wide range of people within your organisation, from senior leaders who want to hone their presentation technique to new managers who want to be able to express their ideas and initiatives in a clearer manner.

The Written Word

About

Over the years STC has noted and analysed how business writing has changed and developed to keep pace with a rapidly changing world. Today, writing needs to be shorter, sharper and instantly understandable. It must be accurate and appropriate and tailored to the needs of its audience.

Training

This training course covers all forms of modern business writing, including emails, reports and project updates. Delegates will improve the quality of their writing by learning how to write with maximum style and clarity, whilst minimising the time spent on writing tasks.

Attendees

Writing is a crucial and often overlooked element of everyone’s career and as such, this training course is suitable to all from the most senior manager to a team lead.

Get in touch to book your training course today!

Talk to us about your organisation’s training needs & schedule training either in-person or via live online delivery.

Train the Trainer

Train the trainer courses to get your leaders ready to deliver effective in-house training.

Personal Development

Personal development training to enhance your team’s competence and confidence.

Sales Skills

Sales skills to boost your team’s performance and grow your business sustainably.

Management Skills

Management courses to give your leaders the skills needed to drive your business forward.