Personal Development

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Personal growth is one of the key aspects of job satisfaction. Not only is an employee who is actively developing happier they're also a more valuable asset to your company. Take a look at our personal development training courses designed to enhance your team members' skill sets and help them flourish within your organisation.

Managing Customer Relationships

About

Developing and maintaining positive customer relationship will become an increasingly vital component of every successful company’s business.

Companies with an edge in the market place are those who develop the strongest relationships with their customers. These are skills which need to be developed not only by the sales force but also by all technical and managerial staff involved in customer partnerships.

Training

This course teaches advanced and applied behavioural skills for all staff who come into contact with customers and suppliers. Delegates will develop a true understanding and recognition of customer behaviour and benefit from in-depth insights into how this behaviour can be influenced for the better by our own demeanour, attitudes and the signals we give out – even when dealing with difficult customers.

Attendees

Anyone whose daily work brings them in contact with customers.

Creative Solutions and Brain Power

About

These are two separate courses that can be tailored to run together. In our work with various companies, we at STC have repeatedly witnessed how people are conditioned to be ‘left-brained’ and logical in their day to day activities – leaving the creative right side of their brain under-used and unexploited.

Training

We will demonstrate how it is possible to unlock the potential of the right brain and develop ways of stimulating creativity. There are a number of practical exercises which delegates can practice during and after the course to enable them to exploit the full power of their imagination in creating a range if options as part of the decision making process.

Attendees

Anyone involved in day-to-day problem solving, business analysis and finding solutions to the constantly emerging challenges that are such an integral part of today’s business environment.

Time, Priority and Personal Planning

About

Achieving more in less time in the new mantra for the next millennium. But how is this to be achieved – particularly when managers and other specialist personnel are expected to take on a wider remit and ever-increasing responsibilities.

Time and personal planning are the vital resources we need to tap into to address this challenging dilemma – although all too often in our work with companies we see these resources wasted and underexploited.

Training

Correct time management systems are effective personal planning strategies can create a valuable opportunity for the individual to develop their strengths and potential. Delegates on this course will learn how to improve efficiency, and exercise greater control over their working day, so that time can be used to achieve better results and therefore higher profits more quickly.

Personal planning is the basis of operating any successful business strategy, and delegates will learn how to exploit advances in technology, how to use protected time and a key time to deal with high priority tasks, and even how to free-up time for the pursuit of different activities and areas of need or interest. Stress will be reduced, whilst achievement and satisfaction levels will increase.

Attendees

Managers, supervisors, directors and specialists who want to increase their personal productivity and company profitability through greater control over their working day, effective time management and positive planning.

Commercial Awareness

About

This course is very practical and highly participative, delivering strong messages of commercial success. It illustrates clearly how even the smallest actions and decisions can have an impact on the overall business targets and encourages managers to run their teams as effective business units, and motivate staff to play more of an active part in the business.

Training

Delegates on this course will gain greater insight and understanding of how a company works, what drives it and how it relates to the wider commercial world. How many of your staff really understand how business works? Yet each of them can affect the success of your business. Together we will look at the business drivers and priorities from the viewpoint of an accountant, a marketeer, a technician,  a salesperson and managing director.

Attendees

Managers across a range of disciplines who need to learn more about how their company operates within a wider business context, and how to apply this knowledge to maximise both their own and their team’s contribution to the company’s success.

Turning Stress into Motivation

About

Stress is a natural reaction to a range of situations in both our business and private lives and is very much an element of current life. However, many forward-looking businesses are now looking for ways to harness stress and use it as a positive force for good as we move into the next millennium.  As well as being unpleasant for those suffering from stress, it also has an adverse effect on business efficiency – but a positive approach to stress management increases individual performance, creative output and job enjoyment.

Training

This short course demonstrates the intelligent approach to stress, through recognition and management. Delegates learn that it is the same human energy that causes both stress and motivation and that stress can be positively channelled into a force for motivation, both personally and for the benefit of their staff.

Attendees

Staff at all levels from junior management up, who is responsible for the performance and motivation of others and would benefit from learning how to recognise stress and its effects, and how this can be harnessed to achieve positive outcomes.

Internal Consultancy and Projects

About

As business cultures change and company structures develop, more and more employees are expected to work in an internal consultant role or on special projects. But being a consultant is not easy as it looks. The effective internal consultant needs a comprehensive complement of skills that most staff have never needed to develop. They will face new challenges and difficulties – often with little support and no real authority.

Training

This course will prepare delegates for the fun and excitement of effective consultancy and give them a host of practical skills and tools to deal with challenging and potentially difficult situations.

Attendees

Any member of staff charged with the responsibility of acting as an internal consultant, or managing an internal project – particularly those with no previous experience in these areas.

Get in touch to book your training course today!

Talk to us about your organisation’s training needs & schedule training either in-person or via live online delivery.

Train the Trainer

Train the trainer courses to get your leaders ready to deliver effective in-house training.

Communication Skills

Communication skills courses to give your team members the tools they need to thrive.

Sales Skills

Sales skills to boost your team’s performance and grow your business sustainably.

Management Skills

Management courses to give your leaders the skills needed to drive your business forward.